Privacy Policy

Privacy Policy

At Mehrotra Silk Factory, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If this privacy policy does not answer your questions, please contact us at mehrotrasilkexports@gmail.com. We value your feedback and look forward to improving our services to better meet your needs.

Collection of Personal Information

As a visitor, you can engage in many activities without providing any personal information. However, when you register or place an order, we may collect your name, phone number, address, email, password, purchase history, and interactions with us. Some information may be mandatory for you to access certain services.

How Your Personal Information Is Used

We collect your information to provide services, comply with legal obligations, and improve our offerings. We do not sell or rent your personal information to third parties. We may use your information to:

  • Process orders and financial transactions
  • Respond to customer service queries
  • Administer your account
  • Send product and service updates
  • Keep you informed about special offers
  • Administer promotions and notify you of events
  • Investigate fraud or illegal activities
  • Improve our website, products, and services
  • Personalize your shopping experience

Information Sharing With Service Providers

We use trusted third-party companies for payment processing and logistics. These companies only receive necessary information to perform their services and are required to protect your data as per this policy. We do not share your data for third-party marketing purposes.

Data Retention

We retain your information as long as your account is active or as needed to provide services. If you want to delete your account or stop using your data, contact us at mehrotrasilkexports@gmail.com. We will also keep some information if required by law, to resolve disputes, or enforce agreements.

Protection of Your Personal Information

Your personal information is stored on secure servers, accessible only by authorized personnel. Sensitive data like credit card details are encrypted using SSL/TLS technology. While we use industry-standard security measures, no system can guarantee 100% security. If you have questions, email us at mehrotrasilkexports@gmail.com.

Privacy Policy

At Mehrotra Silk Factory, we value your concerns about online privacy and security while browsing and shopping at our website. We are fully committed to protecting the personal information you share with us and ensuring that it is never misused. This Privacy Policy explains how we collect, use, store, and safeguard your data. It may be updated from time to time, and we encourage you to review it regularly.

Collection of Personal Information:

As a visitor to our website, you can explore most sections without providing any personal details. However, when you register or place an order, we may collect certain information, including:

  • Your name, phone number, address, and email ID
  • Login credentials (username/password)
  • Order history and billing details
  • Interactions with our services (such as support requests)

Some of this data is mandatory to complete transactions and deliver our services.

How We Use Your Information:

Your information is collected to provide better services, comply with legal obligations, and improve your shopping experience. We do not sell or rent your data to third parties. We may use your information to:

  • Process orders and handle payments securely
  • Provide order updates and customer support
  • Administer your account
  • Send you product updates, promotions, or offers (only if you opt-in)
  • Improve our website, services, and customer experience
  • Investigate and prevent fraud or unauthorized transactions
  • Comply with government, court orders, or legal obligations

Information Sharing with Service Providers:

We work with trusted third-party partners such as payment processors and logistics providers. These companies only receive the information necessary to perform their services and are bound by confidentiality obligations. We never share your information for unrelated marketing purposes.

Data Retention:

We retain your information only for as long as your account is active or required to provide services. If you wish to delete your account or stop receiving communications, please email us at mehrotrasilkexports@gmail.com. However, we may retain some information if required by law or for legitimate business purposes like dispute resolution or compliance.

Data Security:

We implement advanced security measures to protect your personal data. This includes:

  • Secure servers with restricted access
  • Encryption of sensitive information (such as payment details) using SSL/TLS
  • Regular system audits and monitoring

While we strive to protect your data, no system is 100% secure. We recommend safeguarding your account credentials and logging out after every session.

Cookies & Tracking Technologies:

Our website may use cookies and tracking tools to enhance user experience, analyze traffic, and personalize content. You can choose to disable cookies in your browser settings, though some site features may not work properly.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

Your Rights:

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your account/data
  • Opt-out of promotional communications

Contact Us:

If you have any questions, concerns, or complaints about our privacy practices, please contact us at:

Email: mehrotrasilkexports@gmail.com

We will make every effort to respond promptly and resolve your concerns.