🚚 Shipping & Delivery Policy – Mehrotra Silk Factory

At Mehrotra Silk Factory, we are committed to ensuring that your shopping experience is smooth, reliable, and hassle-free. We deliver to 130+ countries worldwide and 511 destinations across India, making sure your order reaches you in the quickest and safest way possible.

📦 Order Processing

• We strive to dispatch all orders within 2 business days from our warehouses across India.
• In case of bulk orders (more than 5 pieces per style) or made-to-order/production items, the processing time may be slightly longer.
• If there is any delay, our team will keep you informed via email or phone.

👉 To estimate delivery time, please add the shipping time (as mentioned below) to the standard 2-day processing period.

🚀 Delivery Methods, Time & Charges

🌍 Customs & International Orders

• All international orders are shipped directly from our warehouses in India through DHL/FedEx.
• Some countries may levy customs duties, VAT, or import taxes once the shipment arrives at your destination.
• While most orders do not incur additional charges, any customs fees (if applicable) are the responsibility of the customer.
• For your convenience, DHL/FedEx usually handles the customs clearance process and delivers directly to your doorstep.
• If any duty/tax is charged, it must be paid directly to DHL/FedEx at the time of delivery.

✅ Important Notes

• Shipping times may vary slightly depending on your location and customs clearance.
• Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment.
• We are committed to packaging all products securely to ensure safe and damage-free delivery.
• In rare cases of delays due to unforeseen circumstances (weather, strikes, customs, etc.), we will update you promptly.

💡 Our Promise: Whether it’s a domestic or international order, we aim to deliver your Mehrotra Silk Factory merchandise safely, quickly, and at the most reasonable cost.