Terms And Conditions

Terms & Conditions

Welcome to Mehrotra Silk Factory. By accessing or using our website (www.mehrotrasilk.com) and purchasing our products, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.

1. General

1. Mehrotra Silk Factory reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website indicates acceptance of such changes.
2. All products are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue any product at our discretion.

2. Products & Descriptions

1. All our products are handcrafted and handwoven, which means slight variations in color, texture, or weave may occur. These are not considered defects but part of the uniqueness of handmade items.
2. We strive to display the colors and details of our products as accurately as possible. However, actual colors may vary slightly due to screen resolution and settings.

3. Pricing & Payment

1. All prices listed on the website are in INR (Indian Rupees) unless specified otherwise.
2. Prices are subject to change without prior notice. The price applicable will be the one at the time of placing the order.
3. We accept secure payments via Credit Card, Debit Card, Net Banking, UPI, and PayPal (for international customers).

4. Shipping & Delivery

1. Domestic orders are usually delivered within 5-7 business days. International orders may take 10-15 business days depending on the destination.
2. Delivery timelines are estimates and may vary due to factors beyond our control.
3. International shipments may be subject to customs duties and taxes, which are to be borne by the customer.

5. Returns, Exchanges & Refunds

1. Our Return & Exchange Policy and Refund Policy govern the return, exchange, and refund processes.
2. Items must be unused, unwashed, and returned with original tags and packaging intact.
3. No returns/exchanges will be accepted after 7 days of delivery (for domestic orders) and no reverse pick-up is available for international orders.

6. Intellectual Property

1. All content, including text, images, graphics, logos, designs, and product photographs, are the property of Mehrotra Silk Factory and are protected by copyright laws.
2. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

1. Mehrotra Silk Factory shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or purchase of our products.
2. We are not liable for delays in delivery caused by courier services, customs clearance, or unforeseen circumstances.

8. Governing Law

1. These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
2. Any disputes shall be subject to the exclusive jurisdiction of courts in Varanasi, Uttar Pradesh, India.

9. Contact Information

For any queries or concerns regarding these Terms & Conditions, you can reach us at:

Mehrotra Silk Factory
Email: mehrotrasilkexports@gmail.com
Phone: +91 9005890001